These Terms and Conditions govern your use of the Coopers Foundation website and any donations or applications submitted through it.

By accessing or using this website, you agree to these Terms and Conditions.

Use of this website

You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation or the use of the website by others.

You must not attempt to gain unauthorised access to any part of the website or introduce malicious software or code.

Donations

All donations made through this website are processed securely using our authorised payment service providers.

Donations are generally processed immediately after submission.

Tax deductible receipts will be issued where applicable.

Grant applications

Submitting an Expression of Interest or grant application does not guarantee funding.

The Coopers Foundation determines eligibility, assessment processes and funding decisions in accordance with its published guidelines, policies and governance processes.

Intellectual property

Unless otherwise stated, all content on this website, including text, logos, photographs, graphics and other materials, is owned by or licensed to the Coopers Foundation.

Content may not be copied, reproduced or used without prior written permission, except as permitted by law.

Links to other websites

This website may contain links to third-party websites.

The Coopers Foundation is not responsible for the content, availability or privacy practices of those websites.

Limitation of liability

While we make reasonable efforts to ensure the information on this website is accurate and current, we do not guarantee that it is free from errors or omissions.

To the extent permitted by law, the Coopers Foundation is not liable for any loss arising from reliance on information contained on this website.

Changes

We may update these Terms and Conditions from time to time. The latest version will always be available on our website.

The Coopers Foundation appreciates every donation made in support of our charitable work.

‍If you believe a donation has been made in error, please contact us as soon as possible.

‍Refund requests will be considered on a case-by-case basis. The Foundation will endeavour to resolve genuine errors promptly and fairly.

‍Where a refund is approved, it will generally be returned using the original payment method.

‍Nothing in this policy limits any rights you may have under Australian Consumer Law.

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For refund enquiries, please contact:

‍Email:eo@coopersfoundation.org.au

‍Phone: 1300 664 344

Privacy Policy

‍The Coopers Foundation ("the Foundation", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you

• make a donation;

• apply for funding;

• subscribe to receive updates from us;

• attend one of our events;

• contact us; or

• otherwise interact with the Foundation.

‍We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

‍By making a donation, submitting a grant application or otherwise providing personal information to us, you acknowledge that you have read this Privacy Policy and Collection Notice.

‍Who this policy applies to

This policy applies to personal information we collect from donors, grant applicants, charity representatives, event attendees, website visitors, subscribers, professional advisers, suppliers and other people who interact with the Foundation.

‍What personal information we collect

‍We only collect personal information that is reasonably necessary to carry out the Foundation's charitable activities, administer donations and grants, communicate with our supporters and comply with our legal obligations.

‍Some information provided by grant applicants may relate to an organisation rather than an individual. This policy applies where that information includes, or is linked to, personal information about an identifiable person, such as staff, board members, referees, key contacts, project participants or beneficiaries.

‍Depending on how you interact with us, we may collect:

‍Donors

• name

• postal address

• email address

• telephone number

• donation history

• communication preferences

• tax receipt information

Grant applicants

• contact details

• organisation details

• ABN and charity registration details

• DGR endorsement

• board and key personnel information

• project information

• budgets

• financial statements

• supporting documents

• reports submitted under funding agreements

Website visitors

‍When you visit our website we may automatically collect information such as:

• IP address

• browser type

• device information

• pages visited

• date and time of your visit

• cookies and similar technologies

This information generally does not identify you personally and is used to improve our website and services.

‍Sensitive information

We only collect sensitive information where it is reasonably necessary for our charitable activities, grant assessment, due diligence, reporting, communications, governance or legal obligations. This may include information about health, disability, cultural background, personal circumstances, or people supported by a funded project.

If you provide sensitive information to us, including information about health, disability, cultural background, personal circumstances or people supported by a funded project, we will handle it with additional care and only use or disclose it for the purposes described in this policy or where permitted by law.

‍Anonymity and pseudonymity

Where practicable, you may choose not to identify yourself or to use a pseudonym when contacting us. However, for some interactions — such as issuing tax receipts, processing donations, assessing grant applications, entering funding agreements or meeting legal and audit requirements — we may need to collect accurate identifying information.

‍How we collect information

‍We collect personal information directly from you when you:

• complete an online donation;

• submit a grant application;

• register for an event;

• subscribe to our communications;

• interact with our social meda posts;

• contact us by phone, email or online form; or

• otherwise interact with the Foundation. ‍

We may also collect information from:

• your organisation;

• publicly available sources (such as the ACNC Register);

• referees or contacts nominated by you; and

• trusted service providers assisting us to deliver our services.

Why we collect your information

We use your personal information to:

• process donations;

• issue tax receipts;

• administer recurring donations;

• communicate with donors;

• respond to enquiries;

• assess grant applications;

• administer funding agreements;

• monitor and evaluate funded projects;

• invite applications to future grant rounds;

• send Foundation news and impact updates where you have chosen to receive them;

• promote Foundation activities and impact through our website, publications and social media channels;

• improve our website and services;

• detect and prevent fraud or misuse of our services;

• verify identity where reasonably required; and

• comply with legal, financial, taxation and regulatory obligations.

Marketing communications

‍If you choose to receive updates from the Foundation, we may send you:

• ‍Foundation news;

• grant round announcements;

• impact stories;

• event invitations; and

• fundraising updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. Our email communications may record information such as whether emails have been opened or links clicked. This information helps us improve our communications and understand supporter engagement.

We do not sell or rent your personal information for marketing purposes.

‍Grant assessment

Information provided as part of a grant application may be shared with Foundation staff, Governors, committee members, external assessors, professional advisers and service providers where reasonably necessary for assessment, due diligence, conflict-of-interest management, grant administration, reporting, monitoring, audit, governance or legal purposes. This includes both successful and unsuccessful applications.

People involved in assessment must keep applicant information confidential and use it only for Foundation purposes.

Conflict of interest

People involved in the assessment of grant applications may be required to declare any actual, potential or perceived conflicts of interest. Where a conflict exists, access to applicant information may be restricted and the conflicted person may be excluded from consideration of that application.

‍Stories, images and impact reporting

We may collect project updates, stories, photographs, videos, testimonials and impact information from funded organisations. We expect funded organisations to obtain any necessary consents before providing us with photographs, videos or personal stories of individuals.

Where this information identifies individuals, we will use it only for Foundation reporting, governance, communications, fundraising or promotional purposes where appropriate consent has been obtained or where otherwise permitted by law.

‍Where stories, photographs or videos involve children or young people, we expect funded organisations to obtain consent from a parent or guardian where required.

Payment processing

Online donations made through our website are securely processed by Fat Zebra, our payment gateway provider, and managed through our donor management platform, SupporterHub.

The Foundation does not store complete credit or debit card details.

Where recurring donations are established, payment information is securely tokenised and managed by our payment provider rather than being retained by the Foundation.

‍Our service providers

We use trusted third-party providers to help deliver our services. These may include donor management platforms, grant management platforms, payment gateways, website hosting providers, email and communication platforms, auditors, legal advisers and IT providers.

Our website may also include links to third-party websites or platforms. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies before providing personal information to them.

Disclosure required by law

‍We may disclose personal information where required or authorised by law, including to regulators, courts, law enforcement agencies, auditors or other government authorities.

‍Overseas disclosure

Some of our service providers may store or process personal information outside Australia using secure cloud-based infrastructure.

‍Where this occurs, we take reasonable steps to ensure your personal information receives an appropriate level of protection consistent with Australian privacy laws.

‍Cookies

‍Our website may use cookies and similar technologies to:

• ‍remember your preferences; analyse website traffic;

• ‍improve website functionality; and

• better understand how visitors use our website.

You can choose to disable cookies through your browser settings, although some website functionality may be affected.

‍Automated tools and decision-making

We may use digital tools to help administer donations, manage communications, screen eligibility or support grant administration. We do not make final grant funding decisions solely by automated means. Grant decisions are made through human review and Foundation governance processes.

If we introduce automated tools that use personal information to make, or substantially assist in making, decisions that could significantly affect individuals, we will update this policy to explain how those tools are used.

‍Protecting your information

‍We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

‍These measures include secure cloud-based systems, encryption where appropriate, restricted staff access, password-protected systems, multi-factor authentication where available, and regular review of our information security practices.

‍While we take reasonable steps to protect your information, no method of transmitting information over the internet can be guaranteed to be completely secure.

‍If we become aware of a privacy or data security incident involving personal information, we will assess the incident and take steps to contain, investigate and respond to it. Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

‍How long we keep your information

‍We retain different types of information for different periods, including:

• donation and tax receipt records for legal, taxation and audit purposes;

• grant application and assessment records for governance, audit, reporting and historical funding records;

• funnding agreement and acquittal records for grant administration, reporting and compliance; and

• ‍communication subscription records until you unsubscribe or ask us to delete them, unless we need to retain them for legal or administrative purposes.

‍When personal information is no longer required, we will securely destroy or permanently de-identify it unless we are required by law to retain it. Certain financial records may be retained for up to seven years in accordance with Australian legal requirements.

‍Accessing and correcting your information

‍You may request access to the personal information we hold about you.

‍If you believe any information is inaccurate, incomplete or out of date, you may request that we correct it.

‍Where permitted by law, you may also request that we delete personal information that is no longer required for the purpose for which it was collected.

‍Privacy complaints

‍If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

‍We will acknowledge your complaint promptly and aim to respond within 30 days.

‍If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (https://www.oaic.gov.au/)

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Contact us

‍Coopers Foundation

‍Executive Officer

‍Email: eo@coopersfoundation.org.au

‍Postal address: PO Box 46, Regency Park SA 5942

‍Phone: 1300 664 344

‍Please include enough information for us to identify you and the information you are asking about. We may need to verify your identity before providing access or making corrections.

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Changes to this Privacy Policy

‍We may update this Privacy Policy from time to time to reflect changes to our operations, legal requirements or technology.

The current version will always be available on our website, and the effective date at the top of this page will indicate when it was last updated.